Return Policy

Overview

At Haonuona, we want you to feel confident when shopping with us.

If, for any reason, you are not completely satisfied with your purchase, we offer a return process designed to make returns as simple and transparent as possible.

Please carefully review the policy below before requesting a return.

By placing an order with Haonuona, you agree to the terms described in this Return Policy.

Return Window

Customers may request a return within 30 days of delivery.

Return requests submitted outside the return window may not be accepted.

Return Eligibility Requirements

To qualify for a return, all returned products must meet the following requirements:

Items must be unworn, unused, and unwashed
Items must remain in original condition
Original tags, labels, and packaging must remain attached when applicable
Products must not contain stains, makeup marks, perfume scents, deodorant marks, pet hair, or visible signs of wear
Items must not be altered, damaged by customers, or improperly handled after delivery

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following products are generally not eligible for return:

Final sale items
Clearance products
Gift cards
Products specifically marked as non-returnable
Used, washed, damaged, or altered products
Items returned without approval

Please carefully review product descriptions before placing your order.

How To Return An Item

To make the return process easier, please follow the steps below.

Step 1: Submit A Return Request

Contact our customer support team first.

Email:
haonuona@hotmail.com

Phone:
+1 201 230 9749

Please provide:

Order number
Email address used for purchase
Product name(s)
Reason for return
Photos of products that are damaged, incorrect, or defective

Submitting complete information helps reduce processing delays.

Step 2: Wait For Return Approval

After reviewing your request, our customer service team will review eligibility and provide return instructions.

Please do NOT return products before receiving approval.

Unauthorized returns may experience:

Delayed processing
Rejection of the return
Lost package risks
Additional shipping complications

Step 3: Prepare Your Return Package

Once approved:

Repack items securely
Include all original packaging when possible
Remove old shipping labels if reusing packaging
Ensure products are properly protected during transit

Customers are responsible for packaging returned products appropriately.

Step 4: Ship Your Return

After receiving return instructions:

Send your package using the recommended return address
Use a trackable shipping method whenever possible
Keep shipping receipts and tracking information until the return is completed

Haonuona is not responsible for packages lost during return transit.

Step 5: Return Inspection

Once returned products arrive:

Returns enter inspection
Product condition is verified
Return eligibility is confirmed

Inspection may require several business days, depending on package volume.

Step 6: Refund Processing

After approval:

Refunds are issued to the original payment method
Processing times depend on banks and payment providers
Customers may need additional time before funds appear

You will receive confirmation once your refund has been processed.

Return Shipping Costs

Customers are generally responsible for return shipping costs.

However, return shipping costs may be covered by Haonuona when:

Wrong products were shipped
Products arrive damaged
Verified manufacturing defects exist

Original shipping charges are generally non-refundable unless required by law.

Exchanges

If you would like a different size or color:

Please get in touch with customer support.

Exchange availability depends on inventory.

In some cases, placing a new order may provide faster service than exchanging.

Damaged, Incorrect, or Defective Products

Please inspect your order immediately after delivery.

If you receive:

Damaged items
Incorrect items
Missing items
Defective products

Please get in touch with customer support as soon as possible.

Include:

Order number
Photos of products
Photos of packaging
Description of the issue

We review these situations individually and work toward appropriate solutions.

Late Or Missing Refunds

If your refund has not arrived:

Check your bank account
Contact your payment provider
Contact your card issuer
Allow additional processing time

If assistance is still needed, contact customer support.

Order Cancellation

Orders may only be canceled before processing begins.

Once an order enters the fulfillment or shipment stages, cancellation requests may no longer be possible.

Refused Deliveries & Unclaimed Packages

Orders returned because of:

Incorrect addresses
Failed delivery attempts
Customer refusal
Unclaimed shipments

may be subject to:

Return shipping fees
Reshipping charges
Partial refunds

depending on circumstances.

Contact Us

For return assistance, please contact: