Shipping Policy

Overview

Thank you for shopping with Haonuona.

We are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as important information regarding shipping timelines, tracking, delays, and delivery responsibilities.

By placing an order with Haonuona, you agree to the shipping terms outlined below.

Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays
  • Processing times may be extended during holidays, promotional events, peak shopping seasons, or high-order periods
  • Orders containing multiple items may require additional handling time

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on destination and shipping method.

Estimated shipping times:

United States: 7–15 business days

Canada: 7–18 business days

Europe: 7–20 business days

Australia & New Zealand: 7–18 business days

Other International Destinations: 10–25 business days

Please note:

  • Delivery estimates are not guaranteed
  • Shipping times may vary due to customs clearance, weather, carrier delays, local delivery networks, or seasonal demand
  • Remote areas may require additional transit time

Shipping Costs

Shipping fees are calculated at checkout based on destination, order value, shipping method, and applicable promotional offers.

From time to time, Haonuona may offer free shipping promotions. Such offers may be limited by region, order value, or promotional period.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow several days for tracking updates to appear after shipment.

Tracking delays do not necessarily mean the package is lost, as carriers may require additional time to update shipping events.

Multiple Packages

Orders containing multiple products may occasionally be shipped separately.

This may occur due to:

  • Inventory availability
  • Warehouse processing requirements
  • Product packaging limitations

If your order arrives in multiple shipments, you will receive separate tracking updates when applicable.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by local authorities.

Customers are responsible for any customs fees, import taxes, or local charges required by their destination country unless otherwise stated.

Haonuona is not responsible for delays caused by customs clearance processes.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect shipping details are provided, this may result in:

  • Delivery delays
  • Failed deliveries
  • Additional shipping charges

If you notice an error in your shipping address, please get in touch with us immediately.

Address changes cannot always be guaranteed once an order has entered processing or shipping.

Delayed Deliveries

Although we work closely with our shipping partners, delivery delays may occasionally occur due to factors outside our control, including:

  • Severe weather
  • Customs processing
  • Carrier disruptions
  • Public holidays
  • High seasonal demand

We appreciate your patience if unexpected delays occur.

Lost, Stolen, or Missing Packages

If tracking indicates your order was delivered, but you cannot locate the package:

  • Verify your shipping address
  • Check nearby delivery locations
  • Contact family members, neighbors, or building management
  • Contact the shipping carrier directly

If you still cannot locate your package, please get in touch with our customer support team.

Haonuona cannot guarantee reimbursement for packages marked as delivered by the carrier, but we will do our best to assist.

Refused or Undeliverable Shipments

Packages refused by customers or returned due to failed delivery attempts, incomplete addresses, or unclaimed shipments may be subject to:

  • Return shipping charges
  • Reshipping fees
  • Partial refunds depending on circumstances

Contact Us

If you have questions regarding shipping, delivery, or tracking, please get in touch with us:

Email:
haonuona@hotmail.com

Phone:
+1 201 230 9749

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for shopping with Haonuona.